FOR THE CUSTOMERCustomer Advocate
We value a close relationship with our customers based on trust, which is why we have appointed a Customer Advocate to represent and protect your rights.
ROBYG CUSTOMER ADVOCATEWhat does the Customer Advocate do?
The Customer Advocate represents all customers. They assist in any situation where the customer feels that their issue has not been properly resolved. Their activities are guided by the values of independence, impartiality, trust and empathy.
CUSTOMER ADVOCATE PROFILEWho is the Customer Advocate?
Justyna Lulkiewicz has a law degree and more than 20 years of experience in the field of communication. She has worked for leading companies and institutions in Poland, supporting them in building constructive dialogue with their clients. She explains the complexities of the legal system in a clear and concise manner. In her work, she is guided by the principles of respect, patience and the belief that a good relationship begins with careful listening.
Justyna Lulkiewicz - Your Advocate at ROBYG
A guarantee that your voice will be heard
The Customer Advocate is available and open to communication. Your concerns, questions and queries are our priority – we tailor our approach to every request to ensure our full attention and understanding of the situation.
In-depth analysis of your request
Each request is analysed in detail, taking into account all available information. This ensures that each case is dealt with fairly and that potential solutions are fully tailored to your expectations.
Quick and comprehensive response
Our team strives to resolve any issues as quickly as possible, while ensuring the quality of our response. Our processes are optimised, which means that you can count on a timely and accurate response to every enquiry.
HOW CAN I HELP?How does the Customer Advocate work?
All of our customers have the opportunity to resolve their issues quickly and effectively by contacting a Sales Representative or our Customer Service. In both cases, support is provided by specialised and well-trained advisers who have all the expertise to clarify and resolve any situations that may arise.
However, if you believe that the solution proposed by the Sales Representative or the Customer Service is not satisfactory, we encourage you to seek the assistance of the Customer Advocate. By appointing an Advocate, we assure our customers that their issues are a priority for us.
RAISING AN ISSUEHow to raise an issue
STEP 1 – PREPARING DOCUMENTS
Compile all the necessary documents, data and Customer Service responses (including your case reference number) that will enable us to process your request.
If you have not reported the matter to the Customer Service, we reserve the right to refer it to them for an assessment.
STEP 2 – SUBMITTING YOUR REQUEST
Fill in the application form. Describe your situation as accurately as possible, attach the necessary documents and photographs (if the situation calls for it).
Provide a reference number for the request confirming that the matter has been previously addressed by Customer Service (providing the reference number is required for submitting the request).
STEP 3 – ASSESSMENT AND RESPONSE
Once you have submitted a request to the Customer Advocate via the form, you will receive a message confirming that your report has been received.
A reference number will automatically be assigned to the case – save it use it in future contacts with the Customer Advocate.
You will receive a summary of the provided information and the reference number of your request at the e-mail address provided in the request form.
FAQFrequently asked questions
Before contacting the Customer Advocate, it is a good idea to read the answers to the most frequently asked questions, which will speed up the process considerably.
CONTACT THE ADVOCATERequest form
Do you have a question or feel that you need additional support with your issue? Contact us – we will respond as quickly as possible.
